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Zendesk Private Ticket creation is the new feature that allowed this integration to happen Watchman Monitoring can also work with Zendesk’s Essential Plan
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Listen to find out more about Zendesk private ticket creation and how Watchman Monitoring takes full advantage of this. Allen has a big announcement in that they are changing the way they handle Zendesk Tickets. Hiring new staff and remote vs local employees becomes an interesting topic of discussion You may know Ben from his excellent support at Gruntwork. Some news for Allen and the team is that they have hired Ben Mason. On this episode we welcome long time supporter of the show and owner of Watchman Monitoring, Allen Hancock This show is brought to you commercial free, thanks to our Patreon sponsors. On a fun note, Jerry shares a funny ad for the Super Bowl from Stella Artois: His wish for an RSS feed leads him to a lot of dead ends: /support/rss/intl/body.html,, /rss, and just for fun: -Thanks to Tim Nyberg of The Mac Guys for mentioning a tax break for the tax year 2018 that may apply to your business: Apple does have a knowledgeable article on this topic: His story starts with a local iPhone encrypted backup with a lost backup password.
Joe has a new segment/corner/pop quiz called “Apple should have told us”. Jerry recommends for use with an Amazon Fire Stick Joe shares a feature of the Amazon Prime app on iOS that just makes sense and he wonders why other video streaming apps don’t do this.
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Listeners of Command Control Power can get a very generous 20% off their order by using the code “Command” at checkout. Check them out for a variety of other ingenious products like the Stella or Wifi Porter. He ends up getting his friend the Blockhead, which turns the Apple power brick sideways to the socket. A need from one of Jerry’s friends turns into the discovery of a line of products from Ten One Design. We then moved a calendar with a lot of events to a local On My Mac calendar for archival purposes, and instructed the client to move needed events back onto a calendar on the server. Then we added a few tests, and she seemed to hit the limit again. He removed a calendar she didn't need that only had a few events on it, and it solved the problem. The choices were Try Again, Ignore, or Revert to Server. There is insufficient storage space for "event title" in "calendar name" in account "iCloud". Joe's client had an issue in Calendar on her Mac: "The server responded with an error. Jerry has a couple of funny client anecdotes with his classic impersonations
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Do you install Watchman Monitoring on client devices for free as a “loss leader” or break even point? What happens if you end the relationship? “Monthly check-ins” are also something that clients seem to be drawn to. Prepaid discounts are an enticing way for clients to buy in to ongoing services. Ideas like billing per user or per device, preset hours per month, and services used are among the topics of discussion. Joe & Jerry share ideas about their formulas for monthly billing. A recurring theme for our show has been value based billing and, of course managed services plans. After having a car mishap, Jerry discovers CarPlay in his rental car Jerry is in the midst of a move to a new home and new headquarters of MacWorks. Joe is in the Northeast! He is visiting family for some milestones before heading on the road again Special thanks to Puelle Design in Portland, Maine for hosting Joe's mobile recording studio this week. UniFi updates seem to handle rolling updates well. Joe brings up finding better ways to manage automatic updates across different hardware/software.
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Keeping old hardware for cost saving reasons can end up costing people in the end as the labor to upgrade can be extended due to aging equipment. PSA - BackBlaze keeps your historical data for only 30 days by default. For new clients, Joe standardizes on getting a system report from Watchman Monitoring. Jerry expresses concerns about working with customers that have 10 year old equipment and the risks that come with it.
Someone that needed help and Joe spent some time diagnosing, decides to try and migrate data on her 10 year old computer on her own. A pesky client calls Jerry multiple times as he racking up his Smith.ai bill. “Don’t be afraid to charge the client” -Jerry Zigmont PsiMac charges a monthly service fee for network management. Thanks to Dan Monge of Mac IT Pros for the tip to look at the client Synology notifications as there is an additional CMS column. After digging around with notifications, he was frustrated.
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Joe has an update on using his new Synology with Synlogy Central Management System.
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